Privacy & Cookie Policy
Effective Date: March 6, 2026 · Last Updated: September 30, 2026
SMS privacy section (4A) updated September 30, 2026.
1. Who We Are
Good Shepherd Health Corporation ("Good Shepherd RX," "we," "us," or "our") operates the website goodshepherdrx.com. We are headquartered at 600 Germantown Pike, Suite 400, Plymouth Meeting, PA 19462. For any privacy-related questions, please contact us at info@1800goodshepherd.com or call 610-724-3184.
2. Information We Collect
2.1 Information You Provide
- Contact form submissions: Name, email address, phone number, inquiry type, and message content.
- Email marketing: Email address when you subscribe to our newsletter or marketing communications.
2.2 Information Collected Automatically
- Analytics data: Pages visited, time on site, referral source, browser type, device type, and IP address (via Google Analytics).
- Social media pixels: Interaction data collected by Meta Pixel, LinkedIn Insight Tag, or similar tracking technologies to measure ad performance.
- Cookies and similar technologies: See Section 6 below.
3. How We Use Your Information
- Respond to your inquiries and contact form submissions.
- Send marketing communications you have opted into.
- Analyze website traffic and improve our services.
- Measure advertising effectiveness through social media pixels.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share data with:
- Service providers: Google (Analytics, Tag Manager), Meta, LinkedIn — for analytics and advertising. This sharing excludes SMS opt-in data and mobile numbers collected for text messaging (see Section 4A).
- Legal compliance: When required by law or to protect our rights.
4A. SMS / Text Messaging Privacy
This section applies to one-to-one conversational text messages sent by Good Shepherd Health Corporation employees, as described in our SMS Terms. These messages may include appointment coordination, scheduling, responses to your inquiries, service-related updates, document follow-up, account-related communications, prescription and pharmacy service coordination where appropriate, and other business communications you request.
- We use your mobile number, consent preferences, and relevant messaging records to provide the communications you requested, to support you, and to honor opt-outs.
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Mobile information, including mobile phone numbers and SMS opt-in/consent data, will not be sold or rented.
- Messaging service providers process mobile numbers and message delivery information only as necessary to deliver or support the messaging service you requested, under confidentiality obligations. This does not include sharing of SMS opt-in or consent data.
- Consent to receive SMS is not a condition of purchasing any goods or services.
- Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
- Disclosures required by law may occur.
This section takes precedence over any general marketing or analytics sharing described in this policy with respect to SMS opt-in data.
Privacy questions: info@1800goodshepherd.com, 610-724-3184, 600 Germantown Pike, Suite 400, Plymouth Meeting, PA 19462.
5. Data Retention
Contact form submissions are retained for as long as necessary to resolve your inquiry. Analytics data is retained per the defaults of each third-party platform. Marketing email addresses are retained until you unsubscribe.
6. Cookie Policy
We use cookies and similar tracking technologies on our website.
6.1 Types of Cookies
| Category | Purpose | Example |
|---|---|---|
| Essential | Required for the site to function properly | Session, CSRF tokens |
| Analytics | Understand how visitors interact with the site | Google Analytics (_ga, _gid) |
| Marketing | Track ad performance and retargeting | Meta Pixel (_fbp), LinkedIn (_li) |
6.2 Managing Cookies
When you first visit our site, a cookie consent banner allows you to accept or decline non-essential cookies. You can also manage cookies through your browser settings at any time.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Opt out of marketing communications.
- Restrict or object to certain data processing.
- Request data portability.
To exercise any of these rights, contact us at info@1800goodshepherd.com.
8. Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision.
10. Contact Us
Good Shepherd Health Corporation
600 Germantown Pike, Suite 400
Plymouth Meeting, PA 19462
Email: info@1800goodshepherd.com
Phone: 610-724-3184